This course is designed for beauty-industry practitioners, beauty-salon staff, face consultants, and salespeople. Learn face-consulting skills from Teacher Anna, master closing secrets, and lift your sales ability. It covers the face-consulting flow, problem-skin treatment, customer psychology, closing strategies, and skin basics, helping you become a closing expert in 5 days and achieve 100% no-leakage of sales.
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Course Content Catalogue
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1. Face-consulting basics and consultation form (items 1–4 combined)
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Learn face-consulting basics and advance to closing expert in 5 days with Anna; master filling the face-consultation form to ensure 100% closing with no leakage, explained in upper, middle, and lower parts.
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- Face-consulting basics and the 5-day advance
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- Consultation-form tips (part 1)
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- Consultation-form tips (part 2)
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- Consultation-form tips (part 3)
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Fill the form well and closing is worry-free.
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2. The closed-loop consultation flow and upselling problem skin (items 5–15 combined)
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Build the perfect closed-loop consultation flow—details decide success; learn big-order closing strategy and master upselling tips for six problem-skin types: combination skin, dry skin, eye care, acne skin, sensitive skin, and pigmentation.
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- Building the closed-loop consultation flow (parts 1–3)
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- Big-order closing strategy
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- Combination-skin upselling tips
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- Dry-skin upselling tips
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- Eye-care upselling tips
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- Acne-skin upselling tips (parts 1–2)
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- Sensitive-skin upselling tips
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- Pigmentation upselling tips
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Grasp the flow details and upselling results follow.
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3. Human-centered closing and customer types (items 16–20 combined)
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Master watertight human-centered closing; learn the tailored closing secrets for extroverted, easygoing, aggressive, and indecisive customers; use the closing album as a reference tool so customers pay willingly.
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- Closing secrets for extroverted customers
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- Closing secrets for easygoing customers
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- Closing secrets for aggressive customers
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- Closing secrets for indecisive customers
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- Tips for using the closing album
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Human-centered closing makes customers more satisfied.
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4. Problem-skin management and high-ticket mining (items 21–32 combined)
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Learn common problem-skin management and mine hidden high-ticket opportunities: barrier, cleansing, hydration, acne, pigment, sensitive-skin, anti-aging, enlarged-pore, acne-mark, acne-pit, and keratosis pilaris management, emphasizing the combination of treatment + home care + maintenance.
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- Mining high tickets from common problem skin
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- Barrier-management principles and communication
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- Cleansing management and service stacking
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- Hydration-management principles
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- Acne-management tips
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- Pigment-management tips
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- Sensitive-skin management tips
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- Anti-aging management
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- Enlarged-pore and acne-mark management
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- Acne-pit management tips
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- Keratosis pilaris management tips
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- Combining treatment, home care, and maintenance
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Manage skin finely and ticket value rises.
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5. Closing flow and customer-tiering tips (items 33–48 combined)
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Master the eight closing steps; learn precise closing for big and small orders; closing methods for A/B/C-tier customers; precisely capture closing signals; the new-customer reception flow; upselling big orders on facial care and wellness services; tattoo-embroidery order tips; and after-sales refund-prevention and dormant-customer reactivation strategies.
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- The eight closing steps (parts 1–2)
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- Precise closing of big and small orders
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- C-tier customer closing tips
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- B-tier customer closing tips
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- A-tier customer closing tips
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- Precisely capturing closing signals
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- The new-customer reception flow
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- Upselling big orders on facial care
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- Upselling big orders on wellness services
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- Tattoo-embroidery order tips (parts 1–3)
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- After-sales refund-prevention strategy
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- Reactivating dormant customers (parts 1–2)
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Master the flow and sales won't leak.
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6. Handling common customer objections (items 49–68 combined)
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Learn to handle common objections—too expensive, let me think, no money, asking the husband, won't buy despite money, asking for discounts, price comparison, refusing membership cards—20 closing scenarios in all, including pricing questions, follow-up, and haggling in aesthetic design.
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- Closing when the customer says it's too expensive
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- Closing when the customer says 'let me think'
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- Closing when the customer says they have no money
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- Closing when the customer asks the husband
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- Closing when the customer has money but won't buy
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- Closing when new customers ask for cheap
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- Closing when regulars ask for cheap
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- Closing against a direct price question
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- Closing against price comparison
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- Closing when the customer has a card elsewhere
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- Closing a single visit without a membership card
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- Closing when they approve but won't buy
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- Closing when they say 'I'll come back'
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- Closing during big promotions
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- Closing when they say it's cheaper online
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- Closing against constant haggling
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- Closing pricing questions in aesthetic design (part 1)
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- The aesthetic consultation closed-loop process (parts 1-3)
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- Major deal closing strategies
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- Mixed-skin upsell techniques
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- Dry-skin upsell techniques
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- Eye-care upsell techniques
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Handle objections skillfully and closing obstacles shrink.
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7. Value priming and shaping (items 69–80 combined)
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Learn how to prime the founder, pain points, cases, price, and desire motivation; shape the value of the store, product, yourself, the beautician, and the visiting expert; and lift customers' buying desire.
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- Tips for priming the founder
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- Tips for priming pain points
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- Tips for priming cases
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- Tips for priming price
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- Tips for priming desire motivation
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- Shaping store value
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- Shaping product value
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- Shaping personal value
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- Shaping the beautician's value
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- Shaping the visiting expert's value
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Shape value strongly and customers pay more.
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8. Customer acquisition, retention, and card tips (items 81–92 combined)
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Master acquisition-card tips (good-neighbor card, membership prepay card, buy-one-get-one), retention-card tips (credit appreciation, newcomer benefit card, top-up-one-get-one, new-customer exclusive day), and renewal tips like diamond