Course Outline
\Performance Management Basics
1. The Five Typical Pitfalls in Performance Management
2. When Does a Company Need Performance Management? Why It Fails
3. How to Set Performance Goals? The Core Idea Is Control
Tools & Methods
4. Why Not the Balanced Scorecard? The Cost of Picking the Wrong Tool
5. Telling the Five Performance Tools Apart: Pros & Cons
6. Which Tool Should You Use? 3 Ways to Choose Right
7. Which Tools to Avoid? 3 Tips to Avoid Wrong Picks
Goal Management & Execution
8. How to Manage Goals Right? 3 Ways to Keep Managers From Becoming Firefighters
9. How to Set Team Performance Goals? 5 Principles for Better Goals
10. How to Achieve Control? Case of Process-Based Goal Breakdown
11. How to Break Down Performance Goals? Start From Key Steps to Improve Controllability
12. How to Allocate Goals Precisely to Individuals? How to Break Down Performance Metrics
13. How to Keep Execution on Track? The 3-Step Goal-Breakdown Logic
Evaluation & Feedback
14. How to Score Performance? The Scoring System Shapes Results
15. Why Give Feedback? The 5 Purposes Managers Must Know
16. What Goes Wrong in Feedback? 10 Communication Cautions
17. How to Discuss Performance Feedback With Employees? A Feedback Approach Managers Must Train Themselves In
18. How to Talk When Employees Feel Feedback Is Unfair? A 3-Step Conversation to Resolve Complaints About Ratings
19. How to Interview Difficult Employees About Performance? 6 Conversation Techniques for Tough Employees
Special Topics & Advanced
20. How to Hit Target Results? 2 Ways to Lift Success
21. How to Evaluate Performance Management Results? Breaking Down Wanda's Performance Management Model for Small Companies
22. How to Inspire Employee Initiative? 2 Ways to Give Employees a Sense of Achievement
23. How to Help Employees Understand and Accept Assessment Goals? 5 Ways to Coach Employees