The biggest headache in foreign trade is encountering various customer problems and not knowing how to respond? This course organizes the dialogue skills of 50 + real foreign trade scenarios to help you easily handle difficult customers and improve order conversion rates.
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🔍 This course can help you with these issues:
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- What if the customer disappears after the quote?
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- Customers always say the price is too high. How to handle it?
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- How to advance when the sample test is stuck?
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- What if I can't negotiate a payment method?
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- How to respond when customers question the company's size?
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👨💼 Who should learn?
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Foreign trade newcomers can get started quickly
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Experienced professionals improve their closing rate
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Managers train their teams
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Bosses standardize processes
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SOHO independent development
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📚 Course Outline with Corresponding Course Sequence Number
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Module 1: Basic Scripts
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- [1-1] Efficient response to one-sentence inquiries
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- [2] Ice-breaking techniques when the customer already has a supplier
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- [4] 3 keys to making your quote stand out
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Module 2: Price Negotiation
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- [5] 5 response strategies when customers think it's too expensive
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- [8] Script templates for when competitors' prices are compared
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- [14] Professional explanation of material price increase/exchange rate change
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Module 3: Samples and Tests
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- [18-19] Sample Freight Negotiation Skills
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- [20] How to move forward when testing is stuck
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- [21] Crisis handling of test problems
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Module 4: Payments and Orders
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- [17] Resolution of differences in payment methods
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- [22-24] 3-stage tactics for reminding the final payment
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- [23] Professional explanation for delayed shipment
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Module 5: Customer Trust
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- [10] 4 dimensions of trust building
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- [9] Response plan for company scale queries
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- [35] Trader Identity Handling Techniques
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Module 6: Exhibition and Development
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- [46-1 to 46-6] Full-process exhibition communication techniques
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- [32] Accurate customer development letter writing
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- [51] Exhibition information gathering techniques
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