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• 1.Course Intro
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• 2.Do You Really Understand Customer Needs?
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• 3.What Customers Care About
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• 4.Analysis of a 120K USD Foreign Trade Order
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• 5.The customer needs it urgently, but the factory lead time is too long — what to do
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• 6.Follow-up handling when the customer needs it urgently but the factory lead time is too long
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• 7.What to do when other suppliers offer a better price
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• 8.Why customers stop replying after you send a quote
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• 9.Handling a Taiwan sample order when the inquiry is full of evasive talk
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• 10.What are the reasons a customer doesn't reply to you
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• 11.Closing small customers must be fast — very fast
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• 12.Aim at the target customer before quoting
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• 13.How to quote when the customer says price determines quantity
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• 14.The customer told me how to close the order — Russian market
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• 15.Don't be too soft in sales
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• 16.This is an inquiry abandoned by a colleague
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• 17.What to do when a customer loves comparing prices too much
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• 18.How to add profit margin when quoting
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• 19.How to quote when the customer won't give a quantity
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• 20.Strategies for handling useless small talk in foreign trade
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• 21.Judging when not to follow up with a customer
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• 22.Don't give customers difficult problems
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• 23.Not every customer needs to be kept
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• 24.Some customers should be let go
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• 25.Identifying time-wasting customers
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• 26.After-sales is here — open the champagne and celebrate
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• 27.The customer says they've paid but the payment really hasn't been received
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• 28.How to return goods from abroad
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• 29.What to do when the factory won't quote
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• 30.Build some rapport in the 23 minutes while the customer is online
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• 31.How to find suppliers with cheaper prices
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• 32.You're still preparing a quote for the customer, but the customer is already gone
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• 33.Don't rush to answer the customer's question
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