Amazon Big-Seller Team Management Art: Exploring Effective Ways to Improve Management Skills

Course outline

I. Global View: Vision & Organizational Planning
\ 1. System Determines Org Structure
\ 2. Spiritual Level: How to Define Mission, Vision, Values
\ 3. Values-Performance 271 Rule
\ 4. Business Level: How to Define Strategy & Long/Short-Term Plans
\ 5. Validation Standards for Org-Strategy Alignment
\ 6. KPIs, Plans, Performance Reviews, Incentives to Land Goals
\ 7. Talent Review & Leadership Importance

II. Cross-Border Org Structure Design
\ 1. Store Strategy & Org-Structure Management
\ 2. Stage-Based Structure Models & Control Focus
\ 3. Five Modules That Determine Org Structure
\ 4. Amazon Strategy Determines Org Structure & Roles
\ 5. Staffing & Roles by Team Size
\ ‑ 5-Person Team
\ ‑ 10-Person Team
\ ‑ 30-Person Team
\ ‑ 100-Person Team
\ 6. FAQ: Should the Ad Department Be Set Up Independently?
\ 7. Big vs. Small Team: Key Differences
\ 8. [Brand Sellers] Social-Media Team Org Mind-Map

III. Scientific Cross-Border Hiring SOP
\ 1. Common Selection Problems
\ 2. Key Elements of Target “Talent” Selection
\ 3. Avoiding Person-Job Mismatch: Interview Schematic
\ 4. Most Common Interview Methods
\ 5. Setting Interview Standards
\ 6. Core Competency Samples
\ 7. Job-Responsibility Mapping
\ ‑ Case: Amazon Sales-Role Qualification Standards
\ ‑ Amazon Senior Ops Job Description
\ 8. How to Ask Right Questions to Mine Value
\ ‑ Behavioral Interview
\ ‑ Leading Questions
\ ‑ Theoretical Questions
\ ‑ STAR Interview
\ ‑ Real vs. Fake STAR Comparison
\ ‑ Amazon Ops STAR Interview
\ 9. Interview-Process Management
\ ‑ Division & Templates
\ ‑ Interview Score Sheet
\ ‑ Time Allocation & Fit Analysis Standards
\ ‑ Interview Decision Principles
\ ‑ Pre/In/Post-Interview Cautions
\ 10. Interview Question-Bank Analysis
\ ‑ Question Bank: openings, expertise, experience, management, etc.
\ ‑ Amazon-Specific Questions
\ ‑ Real Questions by Job Level
\ ‑ Competency-Model Analysis
\ 11. [Hands-On Supplement] Setting Amazon Sales Qualification Standards

IV. Scientific Performance & Incentive Management
\ 1. KPIs & Weights by Job Level
\ ‑ Promotion Roles
\ ‑ Sales Roles
\ 2. Performance-Review Management
\ ‑ Pain Points & Keys in Upward/Downward Review Communication
\ ‑ Essence & Value of Performance Reviews
\ ‑ Full Review-Process Breakdown
\ ‑ Review-Script Templates
\ ‑ How to Build Trust
\ 3. Performance Coaching
\ ‑ Performance-Improvement Plan GROW Model
\ 4. Scientific Incentives
\ ‑ Theoretical Meaning of Incentives
\ ‑ What Are Incentives
\ ‑ Two-Factor Theory of Incentives
\ ‑ Different Levels of Incentives
\ ‑ Psychological Meaning of Incentives
\ ‑ What Is Motivation
\ ‑ What Is a Need
\ ‑ How to Understand Employee Needs
\ ‑ Practical Meaning of Incentives
\ ‑ The Incentive Process
\ ‑ The Incentive System
The Role of Incentives
- Company, Managers, Employees: Joint Effort for an Incentive Environment
- 18 Principles of Incentives
- 100 Unique Incentive Tips